DumblebeeLabsRouteBee Support
Something not working, or have an idea? Email us and tell us what happened.
It helps to include your iPhone model and what you tapped. Please don't send your customers' names or addresses. You can also use Send feedback in the ☰ menu in the app.
Common questions
How do I plan a route?
Add your stops, check them on the review screen, then tap Optimize route. RouteBee puts them in the best order. The app also has short How to use videos in the ☰ menu.
Which addresses work?
RouteBee works in Canada and the USA. If an address can't be found exactly, the app marks it so you can fix it before you drive.
How do I send proof of delivery?
Add photos, a signature or a note at each stop. When the route is finished, tap Send delivery report on the finish screen and pick how to send it, such as Mail or WhatsApp. You can send it later too, from Past routes in the ☰ menu.
How long are my past routes kept?
Past routes and proof of delivery stay on your iPhone for 30 days, then the app removes them. Send your delivery report before then if you need to keep a copy.
Why does RouteBee need my location?
To show you on the map, start the route from where you are, and tell you when you arrive at a stop. You can change this at any time in iPhone Settings.
How many stops are free?
You can plan up to 15 different stops a day for free, with every feature. Planning the same stops again doesn't count twice, and a route you already planned always keeps working. With RouteBee Pro there is no limit. Your free stops start again each day.
How do I cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose RouteBee and tap Cancel Subscription. You can also tap Manage subscription in the ☰ menu in the app. You keep Pro until the end of the period you paid for.
How do I delete my account?
Open the ☰ menu in the app and tap Delete account. You are signed out and your account is removed from RouteBee. Your routes stay on your phone. Deleting your account doesn't cancel a subscription, so cancel that in iPhone Settings too.
How do I delete my data?
Your routes and photos are stored on your iPhone, so deleting the app deletes them. To ask us to delete anything you've sent us, such as feedback, email hello@dumblebeelabs.com.